Signing in & choosing your institution

How to reach LEAP, pick your institution, and what to do when the sign-in screen refuses you.

Where to sign in

Institutions reach LEAP one of two ways. Both land at the same application; the difference is only whether you have to identify your institution first.

Your institution’s subdomainThe normal route. The subdomain identifies the institution, so you go straight to a branded sign-in screen with no picker.

The shared addressShows an institution picker first. Choose yours, then sign in. Used where a subdomain has not been claimed yet.

On a subdomain there is exactly one institution, so the picker is skipped entirely — it would be a question with one possible answer.

Signing in

1
Open your institution’s address
An administrator issues this — it is the address on your welcome email.
2
Choose your institution, if asked
Only on the shared address. On a subdomain this step does not appear.
3
Enter your institutional email and password
Your account uses the email address your institution registered — not a personal address. Sign-in is institution-agnostic: the same screen serves every role.
4
You land in your role’s application
Teachers land on the faculty dashboard, students on their courses, admins on the institution dashboard, management on faculty performance. There is nothing to choose.

First time in

Your account is created by an administrator, individually or as part of a bulk upload — you cannot self-register. The first password is issued with the account and should be changed once you are in.

Teachers — your courses may already exist if an admin created them, or you may create the first one yourself.
Students — enrolment is done for you. If a course is missing, it is a rostering question for your administrator, not something you can fix.

When sign-in fails

Your credentials are rejectedAlmost always a password mismatch rather than a missing account. An administrator can reset it; a reset takes effect immediately.

You signed in but the app is emptyThe account exists but nothing is linked to it yet — no courses for a teacher, no enrolments for a student. That is an admin task.

Screens fail to load intermittentlyUsually rate limiting rather than a session problem. Requests are capped per user per minute; a burst of rapid navigation can trip it. Wait a moment and retry.

Your institution is not in the pickerThe picker lists configured institutions. If yours is missing, you are probably meant to use its subdomain instead.

Sessions and signing out

The application holds a bearer token rather than a host-locked cookie, which is what lets a subdomain and the shared address share one session model. Tokens refresh silently while you are working. Signing out clears the session on that browser only — connecting on a laptop does not sign you in on a phone.