Satisfaction

What students and faculty actually say, aggregated from voice responses and surveys.

Where it comes from

Chiefly Voice Feedback: automated calls that ask a section a specific question and return transcripts. Because it is a phone call rather than a form, response rates are far higher than a survey emailed at the end of term.

Transcripts are analysed for sentiment and recurring keywords, so a theme raised by twenty students across three sections is visible without reading two hundred replies.

Reading it honestly

Sentiment is a summary, not evidence. When a score moves, open the transcripts behind it. The sentence a student actually said is worth more than the aggregate, and it is two clicks away.

Signals worth acting on

The same complaint from multiple sections taught by different people — that is structural, not personal.
A sharp drop confined to one section mid-term — something specific happened; find out what.
Complaints about pace that coincide with a cold column in that course’s mastery heatmap — those two views are describing the same event.
Feedback disputing an attendance record. It is advisory information, deliberately kept distinct from the official register, but it is worth checking.